01 Shared inbox
One WhatsApp number. Your whole team.
Deals are lost in the handover, not the pitch. Replai puts your business number into a shared inbox with real assignment, internal notes, and a conversation history that outlives whoever was holding the phone.
- First reply
- 42s
- median cohort, after 30 days
- Agents per number
- Unlimited
- on Growth and above
- Message retention
- Forever
- exportable any time
Do you still have size 42 in black?
Transfer sent — here is the receipt.
Can we get the same bundle for 40 boxes?
Do you still have size 42 in black?
09:41Yes — two pairs left. Want me to hold one for you?
09:41Please hold it. How much with delivery to Bekasi?
09:42Drafted by the Replai agent
Rp 549.000 including delivery to Bekasi, arrives Thursday. Shall I reserve it under your name?
01 What it does
The four things you will use every day.
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Every chat has exactly one owner
Route by product, language, or shift — round-robin or manual. The assignee is visible to the whole team, so nobody wonders whose customer this is.
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Internal notes the customer never sees
Leave the context that matters: budget, objections, the discount someone already promised. Notes live in Replai, never in the WhatsApp thread.
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No two agents answering at once
Live presence on each thread plus a soft lock while someone is typing. The awkward double reply stops happening on day one.
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History that survives turnover
When an agent leaves, the conversations stay put. Export any thread to PDF or CSV for audit, dispute handling, or onboarding the replacement.
02 Why it works this way
Built for the way small teams actually sell
Most WhatsApp teams start with one phone on a desk and end up with five phones, five chat histories, and no idea which customer was promised what. The usual fix — a spreadsheet and a group chat — collapses the moment volume doubles.
The shared inbox is deliberately boring: assignment, ownership, notes, search. It is the part of Replai your team touches a hundred times a day, so it loads fast, works on a mid-range Android, and keeps its keyboard shortcuts consistent.
03 Getting it running
Set up on the onboarding call, not over a quarter.
Your implementation partner does these steps with you, on your real number, while you watch.
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Connect your number
Scan once with the phone that already runs the business number. Existing chats sync in.
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Invite the team
Add agents by email, set roles, decide who can see which pipeline.
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Set the routing rule
Round-robin, by keyword, or by working hours — change it whenever the team changes.
Next step
Ready to see it on your own inbox?
Thirty minutes, your real WhatsApp traffic, no slide deck. We will tell you honestly whether Replai is the right fit.
Replai is invite-only and quoted per team, so there is no signup form and no public price list. Both start with the same call.
- sales@usereplai.site
- Mon–Fri, 09:00–18:00 WIB